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Policies

Do you offer payment plans?

Yes, I do.  Please email for more information.  We usually ask for 1/3 or a quarter if your gown depending on the design.  You may make payments until the gown/design is 75% paid.  At that point I begin construction of your gown.  All gowns must be paid in full before shipping or picking up.

How do you ship a large gown?

In a very large box, each piece is covered in plastic.  We insure the packages.  Generally we ship USPS or UPS.  If you prefer another carrier then please let us know and arrangements will be made.

Will I need alterations if I order the gown online?

Generally you may need the skirt waist taken in and or a hem adjusted.  99% of the time the corsets fit beautifully and there is no need for alterations.  I send the muslin fit corset to avoid any fitting issues.

Are custom gowns refundable?

In general:

Custom designs are non refundable, because of the unique fit service I offer fitting issues are avoided for corsets.  

Deposits:
Deposits for wedding gowns and custom created items are not refundable for any reason.  Deposits are forfeit if you postpone your order after 14 months.

Cancelled orders. The Secret Boutique is not responsible for gowns or designs purchased for weddings that have been cancelled. Each cancellation will be handled individually. 

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